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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration - Service relationships: provider, consumer, partners |
| ITIL Management Practices | 28% | - Service Management Practices
|
| Four Dimensions of Product and Service Management | 17% | - Organizations and People - Information and Technology - Holistic approach and interdependencies - Value Streams and Processes - Partners and Suppliers |
| Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| ITIL Value System | 20% | - Management Practices overview - Guiding Principles (7 principles and application) - Governance - Service Value Chain activities - Continual improvement |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which element of the operating model refers to third parties contributing to value creation activities?
- A. Organizations and people
- B. Value chain
- C. Value streams and processes
- D. Partners and suppliers
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
What distinguishes 'continuous deployment' from continuous delivery?
- A. Continuous deployment automatically deploys changes to production
- B. Continuous delivery requires manual code integration
- C. Continuous delivery eliminates testing activities
- D. Continuous deployment prevents frequent releases
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
- A. Organizations and people
- B. General information
- C. Capability assessment and development
- D. Partners and suppliers
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which of the following is a necessity to a successful service level agreement (SLAs)?
- A. In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
- B. Base the SLA on system-based metrics that are useful to the service provider
- C. The language and terms used in the SLA should be commonly understood by all parties
- D. Vague targets, such as those related to user experience, should be avoided
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which governance activity is focused on ensuring adherence with policies and strategic direction?
- A. Evaluate
- B. Direct
- C. Discover
- D. Monitor
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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