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IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| PMR Management & Workflow | 30% | - PMR ownership and tracking - OneTeam support model - FastPath and escalation rules - Transfer between Front End and Back End |
| General Knowledge | 10% | - Customer entitlement and licensing - Information Management product basics |
| Support Tools | 35% | - Flash and product support resources - Technote and CAST database - IBM Support Assistant - RETAIN system commands and records - CCWIN usage and navigation |
| Service Processes & Standards | 25% | - CRF and DCF documentation - APAR and fix handling - Service given codes and metrics - Problem diagnosis and resolution steps |
IBM Information Management Front End Tools and Processes Sample Questions:
A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?
- A. IBM ISSTWorkbench
- B. IBM My Support webpage
- C. IBM Your News Lotus Notes Database
- D. IBM Intranet Page
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?
- A. 4 hours
- B. 1 hour
- C. 3 business days
- D. 5 business days
Correct Answer: B 🗳️
Where can IBM Flashes be found for any software product?
- A. in RETAIN
- B. inCCWIN
- C. on the Extreme Leverage webpage
- D. on the product support page
Correct Answer: D 🗳️
Acustomer needs to know when a product will be out of support.
Where can this information be found?
- A. the Tivoli Support Platform matrix webpage
- B. the IBM Software Support Lifecycle website
- C. the Lotus Notes FrontEnd Support teamroom
- D. the taxonomy spreadsheet
Correct Answer: B 🗳️
Darlene 
June 
Andrew 
Merry 
Owen 
Giles 
Clara 
King 
Harley 
Gabrielle 
Veromca 
Eileen 
