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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Tivoli Service Delivery Solutions | - IBM Tivoli Service Automation Manager - IBM Tivoli Asset Management for IT - IBM SmartCloud Control Desk |
| Topic 2: IT Service Management Concepts | - IT processes and service management principles - Business requirements and stakeholder analysis |
| Topic 3: Solution Planning and Implementation | - Deployment and implementation approaches - Solution design considerations |
| Topic 4: Process Automation and Integration | - Configuration management database concepts - Integration and data management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Why is it necessary to document key stakeholders for a new IT asset and service management solution?
- A. To identify Key Performance Indicators
- B. To identify the decision makers
- C. To evaluate license needs
- D. To draw an organization chart
Correct Answer: B 🗳️
Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
- A. KPIs document the solution performance and indicate whether hardware needs to be upgraded.
- B. KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
- C. KPIs take a long time to implement in a GUI so they must be defined early in the project.
- D. KPIs track project success and if the promised value is delivered.
Correct Answer: D 🗳️
While performing the solution assurance review, what are the key areas that should be verified?
- A. If the design includes IBM Tivoli Storage Manager to back up the solution components
- B. If the design meets the functional, performance, and scalability requirements
- C. If the customer has certified personnel to administer the solution after it is deployed
- D. If the customer has competitive products deployed
Correct Answer: B 🗳️
How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
- A. Create integrations between the various products
- B. Implement runbook automation
- C. Write custom Java classes for each process
- D. Use the comprehensive workflow engine
Correct Answer: D 🗳️
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
- A. a customer relationship management system
- B. knowledge-based systems
- C. financial management
- D. runbook automation
Correct Answer: D 🗳️
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