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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change on configurations items
B) A change on services
C) A change on assets
D) A change to people

2. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the key business units and teams supporting IT asset and service management processes.
B) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It provides an overview of the key business units which helps identify the unit managers to interview.

3. What information should be available in a high level requirements document?

A) A statement of the scope, objectives, and participants in a project.
B) The requirements for one or more new features for an existing product.
C) The customer's wants and needs for a product or solution.
D) The customer's vision for the solution design.

4. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To create value for stakeholders
B) To define activities, roles, responsibilities, functions, and metrics
C) To identify units of organizations responsible for specific outcomes
D) To ensure that services are designed to meet business needs

5. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Monitoring Agent Builder
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Integration Composer
D) IBM SmartCloud Control Desk

Solutions: