Relevant Exam Topics to Know
All in all, the coverage of 72200X exam is categorized into 5 primary sections. It kicks off with Avaya core architecture, outlining the significance of Communication Manager, Session Manager, System Manager, and Media Server. You should also learn how to identify differences between private & public networks as well as how to troubleshoot their corresponding features. The next key area is about the basic voice network standards and processes. Here, you need to work on your proficiency in distinguishing aspects such as Call and Media Processing, SIP Signaling, Trust Management, Call Routing, and SMGR database. Describing Trace SIP Registration, Configured Network Regions, IP Codecs, Shared Bandwidth Management, and Call Admission Control is another pertinent skillset you should practice on. For the succeeding part, this involves the core components of Avaya, including the fundamental tools used in the platform. More so, make sure you put extra effort into understanding CM License, Synchronization, and Certificates. It’s also a relevant factor to be able to do tasks such as performing a list trace, verifying CM software version, obtaining alarm reports, validating SM license status, downloading traceSM log files, handling SM100 detail, and verifying AAMS statuses. For the last two sections, they tackle the imperative call and message flows as well as troubleshooting functions. The former takes on your abilities to administer a call flow for various setups including SIP-to-SIP, SIP-to-H.323, and H.323-to-SIP endpoints. The latter, on the other hand, gives emphasis on key processes to authenticate system status, corroborate existing configurations, evaluate non-functional devices, and resolve any Avaya-related issues.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22212
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Avaya 72200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Core Architecture | 20% | - Media Server and Avaya Aura Device Services - Core solution architecture overview - Roles and functions of System Manager, Session Manager, Communication Manager |
| Topic 2: Communication Manager Support | 25% | - Endpoint registration and feature troubleshooting - Configuration verification and administration - Dial plans, routing, and call processing |
| Topic 3: Session Manager & System Manager Administration | 20% | - Backup, restore, and software updates - User, profile, and policy management - System health monitoring and alarms |
| Topic 4: Troubleshooting Tools & Techniques | 15% | - Problem isolation and resolution methodology - Alarm and event log interpretation - TraceSM, SIP traces, and packet capture analysis |
| Topic 5: Networking and SIP Fundamentals | 20% | - SIP signaling and call flows - Network regions, codec selection, and trunk configuration - VoIP and QoS principles |



