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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Basic
B) Call Center Standard
C) Call Center Introductory
D) Call Center Elite
2. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A) 10400
B) 100000
C) 15600
D) 500000
3. What is the term of an extension that routes calls to specific vector?
A) Vector Directory Number (VDN)
B) Vector Routing Number (VRN)
C) Routing Directory Number (RDN)
D) Hunt Group Number (HGN)
4. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
5. How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A) Using cms adm menu:, pkg_install option
B) Using cms svc menu, pkg_install option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using CMS main menu, System Setup menu, Package management option
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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