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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A. Auxiliary I PM ran be installed on a single server AAEP system.
B. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
C. More than one Auxiliary EPM server can be added per AAEP 6.0 system.
D. Auxiliary EPM can be Installed co-resident with MPP server.

Question 2

Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A. Network Address (AppSvr)
B. Host Address
C. Network Address (VoIP)
D. Network Address (MRCP)

Question 3

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

A. Red Hat Enterprise Linux Server 6.1 (x86_64)
B. Red Hat Enterprise Linux Server 6.1 (x86)
C. Red Hat Enterprise Linux Server 6.0 (x86)
D. Red Hat Enterprise Linux Server 6.0 (x86_64)

Question 4

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

Question 5

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A. Call completed in SSA
B. Call completed
C. Call routed
D. Call transferred
E. Call failed

Solutions: