Operational Procedures
Operational procedures include a wide range of subtopics that are extracted from the following knowledge areas:
- Remote access technologies;
- The implementation of basic change management best practices;
- Basic scripting concepts;
- Comparing and contrasting IT best practices relating to documentation types;
- Environmental impacts and the right controls;
- The adoption of the right communication skills and professionalism.
- Basic safety procedures;
- Disaster recovery and prevention techniques;
- The processes involved in addressing privacy, prohibited activity, policy, and licensing concepts;
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
CompTIA 220-1002: Exam Topics
This certification exam measures the candidates’ skills and knowledge in four different domains. It’s crucial to develop a solid understanding of these objectives before sitting for the test. Below are the details of these topics.
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CompTIA 220-1002 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operating Systems | 27% | - Use Windows tools and command-line utilities - Install and configure Windows OS - Set up and support client applications - Configure macOS, Linux, iOS, and Android - Manage storage, file systems, and drivers - Compare and contrast OS types and purposes |
| Topic 2: Operational Procedures | 23% | - Safety procedures and environmental controls - Licensing, privacy, and policy compliance - Change management and documentation - Basic scripting and remote access - Disaster recovery and backup - Professionalism and communication |
| Topic 3: Software Troubleshooting | 26% | - Troubleshoot mobile OS and apps - Diagnose application problems - Use troubleshooting methodologies - Resolve security-related software issues - Troubleshoot Windows OS issues |
| Topic 4: Security | 24% | - Data destruction and disposal - Configure authentication and access control - Detect, remove, and prevent malware - Implement SOHO network security - Summarize security best practices - Secure mobile devices |
