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CompTIA 220-1202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 28% | - Threat prevention
|
| Topic 2: Software Troubleshooting | 23% | - Operating system troubleshooting
|
| Topic 3: Operational Procedures | 21% | - Backup and disaster recovery
|
| Topic 4: Operating Systems | 28% | - OS installation and configuration
|
CompTIA A+ Certification Exam: Core 2 Sample Questions:
A technician is replacing a rack-mounted UPS. Which of the following should the technician consider?
- A. Getting assistance to lift the hardware
- B. Checking local low-voltage regulations
- C. Testing the fire suppression system
- D. Determining the availability of compressed air
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A support technician receives a call from an upset customer. The customer continually and loudly interrupts the technician before the technician can ask clarifying questions or confirm details.
Which of the following actions should the support technician take to handle the situation effectively and professionally? (Choose two).
- A. Confront the customer about their tone and insist on a civil conversation.
- B. Transfer the call to a manager without addressing the customer's concerns.
- C. Use active listening skills to ensure the customer feels heard and understood.
- D. Maintain a calm and empathetic tone throughout the conversation.
- E. Apologize for the inconvenience without understanding the issue.
- F. Offer immediate compensation for their troubles without checking policies.
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Which of the following RAM characteristics allows for recovery from data faults in memory modules?
- A. Speed
- B. Capacity
- C. DDR
- D. Parity
- E. ECC
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An organization is creating a new application. As part of the deployment, the roles and responsibilities for supporting the application need to be documented. Which of the following is designed to contain this information?
- A. EULA
- B. DRM
- C. SOP
- D. NDA
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A systems administrator logs in to a developer's machine to update the system and notices a performance issue. To troubleshoot the issue, the administrator attempts to open Task Manager multiple times, but it does not open. Which of the following is most likely the cause of this issue?
- A. Windows Update Service is set to manual
- B. A software development application is running
- C. The operating system has a malware infection
- D. A page file was moved to D:\ drive
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