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Oracle 1z0-1036-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integrations and Extensions | 15% | - Connect with third-party platforms - Integrate with other Oracle CX products - API usage and configuration |
| Engage and Publish | 25% | - Manage social interactions and responses - Create and schedule social content - Approval workflows for publishing |
| CX Social Configuration and Setup | 20% | - Guided configuration process - User and role management - System settings and administration |
| Listen and Analyze | 25% | - Create and configure monitoring topics - Set up social media channels - Analyze social data and sentiment |
| Insights and Reporting | 15% | - Track key performance metrics - Customize dashboards and reports - Export and share analytics |
