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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:
1. What can service scheduling include?
A) Service
B) Delivery
C) All of the above.
D) Credit
2. Which of the following increases the complexity of trying to provide a seamless customer experience?
A) Many business functions required for effective commerce are executed outside the enterprise.
B) All of the above.
C) A large and increasing number of customer segments with varying expectations.
D) Many customers use a variety of touch points in the purchasing process.
3. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?
A) Reduce stock-outs and expediting costs.
B) Decreased returns.
C) Exceed customer expectations.
D) Increased inventory turns.
4. What can AdTarget do?
A) Utilize You Tube to more effectively deliver ad content
B) Monitor all advertisements watched on cable television
C) Working with affiliates, target Internet ads without email
D) Force customers to watch the entire Internet ad before entering websites
5. What are Smarter Commerce 'Sell' Offerings focused on?
A) Driving the customer to the preferred enterprise sales channel.
B) Up-sell potential via outbound calling centers and automated dialers.
C) Optimize the customer experience, regardless of touchpoint, or mode of access.
D) Integrating the supply chain in order to support the selling process.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
