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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Extensions for TADDM
B) Migration Manager
C) Custom Server Templates for TADDM
D) IBM Tivoli Integration Composer

2. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Event management
B) Lifecycle management
C) Incident management
D) Compliance management

3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks Plan
B) Tasks List
C) Job List
D) Job Plans

4. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) The people and the tools they use to carry out activities.
C) Activities designed to make delivering IT services more effective and efficient.
D) Capabilities that reduce IT costs.

5. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An automated, self-service catalog for requesting end-to-end service provisioning.
B) A comprehensive IT asset and service management solution.
C) A proactive service level agreement modeling and enforcement solution.
D) An integrated accounting and procurement solution.

Solutions: