Microsoft Supporting Users and Troubleshooting a MS Windows XP OS : 70-271

70-271 real exams

Exam Code: 70-271

Exam Name: Supporting Users and Troubleshooting a MS Windows XP OS

Updated: Sep 06, 2026

Q & A: 310 Questions and Answers

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Microsoft 70-271 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshooting Network Protocols and Services20%- Internet Explorer configuration
- TCP/IP configuration and connectivity
- Name resolution (DNS, WINS)
- Remote access and connections
- Remote assistance and tools
Topic 2: Managing and Troubleshooting Access to Resources20%- Offline files synchronization
- Connect and troubleshoot local/network printers
- Manage file and folder permissions
- Configure and troubleshoot shared folders
Topic 3: Installing a Windows Desktop Operating System20%- Post-installation configuration and updates
- Perform and troubleshoot unattended installation
- Perform and troubleshoot attended installation
- Upgrade from previous Windows versions
Topic 4: Configuring and Troubleshooting the Desktop and User Environments20%- User profiles and desktop settings
- System startup and logon issues
- Performance monitoring and optimization
- Local users and groups
- Security and local policy
Topic 5: Configuring and Troubleshooting Hardware Devices and Drivers20%- Storage devices and disk management
- Device drivers and resource conflicts
- Display and video settings
- Power management and ACPI
- Input/output and peripheral devices
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