ServiceNow Certified System Administrator : PR000370

PR000370 real exams

Exam Code: PR000370

Exam Name: ServiceNow Certified System Administrator

Updated: Oct 12, 2026

Q & A: 60 Questions and Answers

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How to study the ServiceNow-PR000370 Exam

Every element of the exam is answered in ServiceNow-PR000370 exam dumps for the ServiceNow-PR000370 exam and is comprehensively covered, together with exercises designed to ensure that you know the style and types of questions which you are required to answer in the

The exam consists of approximately (60) questions. For each question on the examination,there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response which most accurately answers the question.

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Expertise is an critical aspect when certification exam questions are viewed as. Our ServiceNow-PR000370 exam dumps have sample questions which are prepared by specialists who have a lot of experience together with the certification programs exam. People who have skills in ServiceNow fundamentals or are beginners can get a lot of benefit from these.

ServiceNow-PR000370 Exam topics

Candidates must know the EPM topics before they start of preparation because it will really help them solving the problems. Our ServiceNow-PR000370 practice test and ServiceNow-PR000370 exams pdf will include the following topics. These are covered in our ServiceNow-PR000370 exam dumps.

User Interface & Navigation

  • Branding
  • ServiceNow Overview
  • Lists and Filters
  • Forms and Templates

Collaboration

  • Notifications
  • User Administration
  • Reporting
  • Task Management

Database Administration

  • Application/Access Control
  • Data Schema
  • Import Sets
  • CMDB

Self-Service & Process Automation

  • Workflows/Flow Designer
  • Service Catalog
  • Knowledge Management

Introduction to Development

  • Migration and Integration
  • Scripting
  • Development

ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

  • Using Flows and Workflows for process automation
  • Some of the major tools and features related to application development
  • The importance of branding, as well as how to apply it to the platform
  • Notifications and chat
  • The database structure: tables, records, and fields
  • Task management using assignment rules, presence, and work notes
  • The structure of a configuration management database (CMDB) and associated configuration items
  • Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
  • Populating the database using import sets
  • Application navigation and user interfaces like lists and forms
  • Various script types used throughout the platform
  • Protecting ServiceNow instance data using Access Control rules
  • Capturing and moving configurations between instances, using update sets
  • Running basic reports, as well as the benefits of metrics and dashboards
  • Users, groups, and roles

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Sample Questions

Sample Question(s) are as follows:

Which one of these applications is available to all users?

  • Incident
  • Change
  • Facilities
  • Self Service

Correct Answer: D

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

  • My Teams Work
  • My Groups Tasks
  • My Teams Tasks
  • My Groups Work

Correct Answer: B

Which one of the following is a definition for transform maps in ServiceNow?

  • A map used to trigger Business Rules before the data is queued in the outbound Web Service
  • A map to determine relationships between fields displaying in an import Set to fields in an existing table
  • A map that is used to store the history of the incident records
  • A map used to add data to encrypted fields

Correct Answer: D

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

  • Variable Types
  • Order Guides
  • Related Lists
  • Request Types

Correct Answer: C

What is the language used for scripting in ServiceNow?

  • Jelly
  • AngularJS
  • Java
  • JavaScript

Answer: C

ServiceNow PR000370 Exam Syllabus Topics:

SectionObjectives
Data Management and CMDB- Tables, records, and database structure
  • 1. Import sets and data loading tools
    • 2. CMDB structure and configuration items
      Service Catalog and Request Management- Catalog items and request workflows
      • 1. Order guides and request fulfillment process
        • 2. Approvals and task generation
          User Administration and Security- Users, groups, and roles management
          • 1. Access control rules (ACLs)
            • 2. Security best practices in ServiceNow
              Workflow and Automation- Flow Designer and workflow engine
              • 1. Business rules and client scripts
                • 2. Notifications and event management
                  Platform Overview and Fundamentals- ServiceNow architecture and cloud platform concepts
                  • 1. Instance navigation and user interface fundamentals
                    • 2. Platform capabilities and core applications
                      Reporting and Analytics- Report generation and dashboards
                      • 1. Data visualization and KPIs
                        • 2. Performance Analytics basics
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