Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Business Cases / Use Cases
- Baseline Application Functionality
- Proven Practices for Implementation
- Architecture and Security
For more info read reference:
CIS-CSM Official Certification Site
How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Value proposition
- Selection of appropriate features and functions to meet business requirements
- Key Performance Indicators and Benchmarks
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workflows and Automation | - Assignment rules and routing - Flow Designer usage for CSM processes |
| Implementation Planning and Overview | - Implementation methodology and best practices - Customer Service Management (CSM) architecture and components |
| Integrations and Data Management | - Integration with external CRM/ERP systems - Data import and transformation |
| Core CSM Configuration | - Entitlements and SLAs - Account and contact management - Case management configuration |
| Omni-channel and Customer Interaction | - Email, chat, and portal interactions - Customer service portal configuration |
| Reporting and Performance Analytics | - Performance Analytics dashboards - Reporting for case and SLA tracking |



