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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel & User Group Administration | 28% | - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions - Configure channel management policies |
| Topic 2: Security | 15% | - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions |
| Topic 3: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding |
| Topic 4: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 5: Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption |
| Topic 6: App Administration | 10% | - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory |
| Topic 7: Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
Salesforce Certified Slack Administrator Sample Questions:
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?
- A. Workspace Settings
- B. Workspace Invitations page
- C. Organization Policies
- D. Workspace Transfer Ownership page
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?
- A. Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
- B. Enable Workflow Builder and webhooks in Workflow Builder.
- C. Enable channel email addresses to forward support emails to their dedicated channel.
- D. Add members of the customer support team as App Managers under workspace App Management settings.
- E. Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
Correct Answer: A,B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?
- A. Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
- B. Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
- C. Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
- D. Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?
- A. Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
- B. Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
- C. Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
- D. Ask members to include the project name in the channel description upon channel creation.
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)
- A. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
- B. Send your newsletter in all of your department-specific channels to maximize visibility.
- C. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
- D. Send your newsletter to your organization's #general channel, and use the @channel notification.
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).



