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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
B) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
C) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
D) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

2. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
B) Postpone all lower-priority jobs and extend Due Dates.
C) Configure a new Service Level for immediate assignment.
D) Configure an Emergency Policy and use the Emergency Wizard.

3. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A) Service Appointments
B) Service Territories
C) Service Territory Members
D) Accounts

4. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Soft Boundaries
B) Customer First
C) EmergencyPolicy
D) High Intensity

5. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Work Orders to Assets
B) Products to Accounts
C) Work Orders to Products
D) Assets to Products

Solutions: