Salesforce Certified Field Service Consultant : FS-Con-101

FS-Con-101 real exams

Exam Code: FS-Con-101

Exam Name: Salesforce Certified Field Service Consultant

Updated: Sep 15, 2026

Q & A: 165 Questions and Answers

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Salesforce FS-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Managing Scheduling and Dispatch28%- Demonstrate how to use the dispatcher console
- Determine the appropriate optimization rules and service objectives for a scenario
- Explain the usage of complex work and work capacity
- Explain the difference between global, local, and emergency scheduling
- Given a scenario, determine the appropriate dispatch and scheduling settings
Quoting and Pricing5%- Given a scenario, determine the appropriate settings for quoting and pricing
Inventory and Order Management10%- Distinguish between product items, product item transactions, and product requests
- Explain the inventory and order management process
- Given a scenario, determine the appropriate settings for product item tracking
Field Service Intelligence3%- Explain how Field Service Intelligence (FSI) dashboards are used
Field Service Mobile App10%- Given a scenario, determine the appropriate configuration for the Field Service mobile app
- Explain how to use the Field Service mobile app to perform field service tasks
- Demonstrate how to configure offline data and push notifications
Asset and Maintenance Management5%- Given a scenario, determine the appropriate asset management setup
- Explain how maintenance plans and maintenance rules are used
Managing Resources16%- Demonstrate how to use time off to manage resource availability
- Explain the relationships between service territories, operating hours, and shifts
- Given a scenario, determine the appropriate resource type (e.g., crews, technicians)
Managing Work Orders23%- Apply the appropriate product and price book configurations for a scenario
- Given a scenario, configure work order processes, parameters, and field settings
- Distinguish between work order line item types and their usage
- Explain the work order lifecycle and applicable statuses

Salesforce Certified Field Service Consultant Sample Questions:

Question #1

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

  • A. Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
  • B. Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
  • C. Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
  • D. Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

  • A. Manually flag ServiceAppointments as "In Jeopardy" due to weather.
  • B. Postpone all lower-priority jobs and extend Due Dates.
  • C. Configure a new Service Level for immediate assignment.
  • D. Configure an Emergency Policy and use the Emergency Wizard.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).

Question #3

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

  • A. Service Appointments
  • B. Service Territories
  • C. Service Territory Members
  • D. Accounts
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

  • A. Soft Boundaries
  • B. Customer First
  • C. EmergencyPolicy
  • D. High Intensity
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Question #5

Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

  • A. Work Orders to Assets
  • B. Products to Accounts
  • C. Work Orders to Products
  • D. Assets to Products
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).

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