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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
B) Creating a draft newsletter for an upcoming tradeshow.
C) Predicting the likelihood of customers churning or discontinuing their relationship with the company.

2. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

A) Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
B) Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
C) Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.

3. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A) Enable model endpoint on OpenAl and make callouts to the model to generate emails.
B) Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
C) Add the fine-tuned LLM in Einstein Studio Model Builder.

4. Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
- Semantically search HR policies, compliance guidelines, and company
procedures.
- Ensure responses are grounded on published Knowledge.
- Allow Knowledge updates to be reflected immediately without manual
reconfiguration.
What should UC do to ensure the agent retrieves the right information?

A) Enable the agent to search all internal records and past customer inquiries.
B) Set up an Agentforce Data Library to store and index policy documents for AI retrieval.
C) Manually add policy responses into the AI model to prevent hallucinations.

5. Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

A) Write a response scrip for the chatbot.
B) Design universal product recommendations.
C) Collect and analyze browsing data.

Solutions: