Nortel Nncse-contact center : 920-447

920-447 real exams

Exam Code: 920-447

Exam Name: Nncse-contact center exam

Updated: Aug 10, 2026

Q & A: 50 Questions and Answers

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Nortel 920-447 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Performance Monitoring- Historical reporting
- Real-time monitoring
  • 1. Call statistics dashboards
    Topic 2: Call Routing and Queue Management- Load balancing and overflow strategies
    - Skill-based routing
    • 1. Queue priority handling
      • 2. Agent skill groups
        Topic 3: Contact Center Architecture Fundamentals- Nortel Contact Center Components Overview
        • 1. ACD/IVR integration principles
          • 2. Call routing concepts
            Topic 4: Troubleshooting and Maintenance- Common contact center issues
            • 1. Routing failures
              • 2. Call drop handling
                Topic 5: Contact Center Configuration- System setup and provisioning
                • 1. Queue setup
                  • 2. Agent configuration
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