Microsoft NAV 2009 Service Management : MB7-848

MB7-848 real exams

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Aug 14, 2026

Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
  • 1. Registering service hours, parts, and expenses
    • 2. Resource assignment and skill matching
      • 3. Completing and closing service orders
        Topic 2: Service Contracts and Agreements20%- Creating and managing service contracts
        • 1. Coverage and exclusion rules
          • 2. Contract renewals and terminations
            • 3. Contract billing and pricing
              Topic 3: Invoicing and Reporting10%- Generating service invoices
              • 1. Service analytics and reports
                • 2. Integration with Finance and Inventory
                  Topic 4: Service Items and Components20%- Creating and managing service items
                  • 1. Tracking service item history
                    • 2. Registering installed components
                      • 3. Replacing and upgrading components
                        Topic 5: Setup and Configuration of Service Management25%- Service Management setup
                        • 1. Warranty and contract templates
                          • 2. Service policies and default values
                            • 3. Fault codes, symptom codes, and resolution codes
                              • 4. Service item groups and components
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