Certification Topics of Microsoft MS-720 Exam
Plan and configure Microsoft Teams Phone (25-30%)
Optimize network performance (5-10%)
Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Plan and configure Microsoft Teams clients and devices (5-10%)
Plan and configure Direct Routing (15-20%)
Configure and manage Microsoft Teams Phone for voice users (15-20%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
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How to understand the Microsoft MS-720 exam basics
The Microsoft MS-720 certification exam is a challenging test of your knowledge, but it is also very comprehensive and thorough. The MS-720 certification exam tests your ability to understand the fundamentals of a voice over IP (VOIP) system and how it works with Microsoft Teams. You'll be tested on your understanding of the following areas: The MS-720 Voice Engineer certification tests the candidate's skills in all areas of a VOIP implementation for Microsoft Teams. It is one of four certifications available for Microsoft Teams. This article does not cover the other three certifications, but you can find information about them on the Microsoft website.
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Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Optimize network performance | 5-10% | - Plan network topology - Assess network requirements - Implement quality of service (QoS) - Validate network performance |
| Topic 2: Plan and configure Microsoft Teams Phone | 25-30% | - Implement emergency calling - Select PSTN connectivity option - Configure auto attendants and call queues - Manage phone numbers - Configure audio conferencing - Plan and design Microsoft Teams PSTN solution |
| Topic 3: Plan and configure Direct Routing | 15-20% | - Implement call routing policies - Deploy Survivable Branch Appliance (SBA) - Design Direct Routing infrastructure - Configure Session Border Controller (SBC) - Configure media bypass |
| Topic 4: Plan and configure Microsoft Teams clients and devices | 5-10% | - Manage device policies - Plan device deployment - Update and monitor devices - Configure IP phones and Teams Rooms |
| Topic 5: Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Manage voice applications - Assign licenses and policies - Implement call park and call transfer - Configure voice routing policies |
| Topic 6: Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Monitor call quality and reliability - Resolve Direct Routing issues - Troubleshoot PSTN connectivity - Analyze call analytics and logs |



