Microsoft Dynamics CRM 2011, Customization and Configuration : MB2-866

MB2-866 real exams

Exam Code: MB2-866

Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration

Updated: Oct 04, 2026

Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customizing Relationships and Mappings10-15%- Field mapping
- 1:N, N:1, N:N relationships
- Relationship behaviors
Topic 2: Customizing Forms, Views and Charts15-20%- Form design and layout
- Chart and dashboard configuration
- View creation and filtering
Topic 3: Customizing Entities and Attributes20-25%- Entity properties and behaviors
- System vs custom entities
- Attribute types and configuration
Topic 4: Configuring Organizational Structure15-20%- Inheritance and hierarchy
- Business units
- Deployment models
Topic 5: Configuring Auditing and Solutions15-20%- Import, export and deployment of solutions
- Enabling and managing auditing
- Managed vs unmanaged solutions
Topic 6: Managing Users, Teams and Security20-25%- Security roles and privileges
- User creation and management
- Team types and administration
- Field-level security

Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

Question #1

You create two custom entities in an online deployment of Microsoft Dynamics CRM 2011. One custom entity is used to store account analysis data and the other has been defined as an activity. Which of the following statements about security access is true?

  • A. The System Administrator and System Customizer roles have access to both custom entities.
  • B. The System Administrator and System Customizer roles have full access to only the custom activity entity.
  • C. All built-in roles have full access to both custom entities.
  • D. All built-in roles have some privileges to the custom Account Analysis Data entity, but not to the custom Activity entity.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

The Microsoft Dynamics CRM 2011 Account entity has multiple main forms. Which of the following determines which main form is shown to a specific user?(Choose all that apply.)

  • A. the user is a member of a team that has the role that is assigned to the form
  • B. the user is assigned to the form directly
  • C. the user s security role is assigned to the form
  • D. the form is enabled for fallback
  • E. another user has shared the form
Reveal Solution  Discussion  0

Correct Answer: A,C,D  🗳️

Question #3

Which of the following is a task-based privilege?

  • A. Write Contract
  • B. Publish Articles
  • C. Append Note
  • D. Share Opportunity
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

You are creating a native many-to-many (N:N) relationship in Microsoft Dynamics CRM 2011. Which property must you specify for each entity in the relationship?

  • A. Primary Entity
  • B. Cascading Behavior
  • C. Display Option
  • D. Relationship Mapping
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

You need to block file extensions on Microsoft Dynamics CRM 2011 attachments. Where do you make this change?

  • A. in the system-based email settings
  • B. in the data management tool
  • C. in the user-based email settings
  • D. in the system settings
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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