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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. CobiT の目的は何ですか?

A) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
B) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

2. ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A) キャパシティ管理
B) リリース管理
C) 情報セキュリティ管理
D) インシデント管理

3. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?

A) 違反前
B) 侵害後
C) サービスレポート中
D) 決してしない

4. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
B) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
C) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
D) 文書は監査の目的で少なくとも 5 年間保存する必要があります。

5. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) 問題管理
B) ITサービス継続管理
C) 可用性管理
D) インシデント管理

Solutions: