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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support | 15% | - Firmware and Software Upgrades - Support Portal and Resources - Replacement Procedures |
| Topic 2: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| Topic 3: IBM Storage Product Overview | 20% | - DS8000 Series - Storwize / SAN Volume Controller - XIV Storage System - FlashSystem Family - IBM Spectrum Storage Suite |
| Topic 4: Installation and Configuration | 25% | - Hardware Installation - Network Connectivity and SAN Configuration - System Planning and Requirements - Software Setup and Initialization |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Diagnostic Tools and Utilities - Connectivity and Path Failures - Performance Issues |
IBM Enterprise Storage Technical Support Sample Questions:
What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
- A. Security Administrator
- B. Service
- C. Copy Operator
- D. Monitor
Correct Answer: D 🗳️
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During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
- A. Determine effective capacity of specific storage configuration
- B. Resolution(s) to a performance problem
- C. Modeling of a specific storage configuration
- D. Simulation of performance under varying conditions
Correct Answer: A 🗳️
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. One year warranty with 9x5 same business day.
- B. One or three year warranty with 24x7 response (dependent upon machine type).
- C. Two year warranty with 9x5 next business day response.
- D. Five year warranty with 24x7 response (dependent upon machine type).
Correct Answer: B 🗳️
Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
- A. Thin provisioning
- B. IBM FlashCopy
- C. Real-time Compression
- D. IBM Easy Tier
Correct Answer: B 🗳️
Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
- A. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
- B. DS8870
- C. Storwize V3700
- D. XIV Gen3
Correct Answer: D 🗳️
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