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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?

A) Monolithic Architecture
B) Client-Server Architecture
C) Microservices Architecture
D) Peer-to-Peer Architecture

2. During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?

A) Number of trunk lines (circuits)
B) Number of IVR ports
C) Amount of storage for call recordings
D) Number of concurrent agents

3. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

A) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
B) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
C) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
D) Using the CRM's public REST API with inbound POST requests to the AICC application server.

4. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) Passive taps are less expensive.
B) It is the only method supported by the AICC software.
C) It is undetectable by the agent and does not generate any signaling that could impact the call.
D) It provides higher quality recordings.

5. Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A) The size of the CRM database.
B) The number of recorded hours per day, the audio codec used, and the retention policy.
C) The number of agents.
D) The total number of calls per month.

Solutions: