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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Overview | 20% | - Architecture and components of AICC solution - Typical application scenarios and value - Basic concepts and positioning of AICC |
| Presales Capability and Case Analysis | 25% | - Competitive analysis and differentiation - Common questions and solutions - Typical project cases and best practices - Solution proposal and quotation preparation |
| AICC Product Knowledge | 30% | - Integration with third-party systems (CRM, billing, etc.) - ICD (Intelligent Call Distributor) principles and functions - CTI, IVR, recording and other core modules - UAP (Unified Agent Platform) features and specifications |
| AICC Solution Design | 25% | - Requirement analysis and solution planning - Capacity planning and network design - High availability and disaster recovery design - Security and compliance considerations |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?
- A. Monolithic Architecture
- B. Client-Server Architecture
- C. Microservices Architecture
- D. Peer-to-Peer Architecture
Correct Answer: C 🗳️
During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?
- A. Number of trunk lines (circuits)
- B. Number of IVR ports
- C. Amount of storage for call recordings
- D. Number of concurrent agents
Correct Answer: A 🗳️
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
- A. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
- B. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
- C. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
- D. Using the CRM's public REST API with inbound POST requests to the AICC application server.
Correct Answer: A 🗳️
In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?
- A. Passive taps are less expensive.
- B. It is the only method supported by the AICC software.
- C. It is undetectable by the agent and does not generate any signaling that could impact the call.
- D. It provides higher quality recordings.
Correct Answer: C 🗳️
Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?
- A. The size of the CRM database.
- B. The number of recorded hours per day, the audio codec used, and the retention policy.
- C. The number of agents.
- D. The total number of calls per month.
Correct Answer: B 🗳️
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