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Facebook Certified Community Manager Sample Questions:

1. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
B) Make the team's Facebook Page an admin of the group
C) Enter a list of potentially offending keywords into the moderation tool
D) Create a joint moderation account with the name of the group

2. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Treat the celebrity according to the policy of the group
B) Decline the post with feedback to educate the celebrity on the group policy
C) Approve the post and close commenting to prevent political discussion
D) Adjust the rules to allow political content and generate more group engagement
E) Approve the post with a warning to the celebrity

3. A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A) Create a post specifically to gather feedback from the community
B) Activate a news alert for additional articles
C) Create and track relevant keywords on social media channels
D) Review comments on the company's press release post

4. A community manager for an automotive brand has been asked to engage younger audiences on the brand's social channels.
The community manager has collected the following market research about social media usage:
Young audiences are 90% more likely to follow brand accounts on all networks
Young audiences are 25% more likely to engage with video content
Young audiences are 75% more likely to ignore paid ads on all networks
Young audiences are 82% more likely to comment on influencer posts on Instagram Young audiences are 15% more likely to recommend a brand they follow to a friend
Which initial strategy should the community manager share with leadership to grow the brand's younger audiences?

A) Increase paid spend targeting young audiences on all platforms
B) Increase video content across all platforms
C) Increase community moderation on all platforms
D) Increase influencer content across all platforms

5. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Delete the post immediately and message involved members.
B) Remove comments from unreliable sources on the post.
C) Post a link to the group rules that are relevant to this topic.
D) Remove and block members who violated the guidelines.

Solutions: