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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Execution | 36% | - Automation and validation
|
| Platform | 10% | - Core platform configuration
|
| Data Setup | 36% | - Consumer Goods Cloud data model
|
| Integrations | 6% | - System connectivity
|
| Analytics | 6% | - Reporting and KPIs
|
| Visit Planning | 6% | - Territory and route management
|
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?
A) Create an opportunity and use CPQ to send the restaurant manager an enticing quote
B) Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
C) Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
D) Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
2. How can an Account Manager visualize store visits in their territory for the day by their current status?
A) By creating a Map Layer using retail store search filters by status and color code the markers by status
B) By creating a map layer using retail store as the base object and represent the markers by shape
C) By creating a map layer using accounts as a base object and color code the markers by status
D) By creating a map layer using visits as the base object and color code the markers by status
3. Which Statement is accurate regarding Action Plan Templates?
A) They cannot be setup in the mobile application
B) They can be deleted
C) They can be associated with Assessment Task Definitions and Component Tasks
D) They can be Cloned
4. Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?
A) Visit Prioritization
B) Gantt-chart Routing
C) Constraint based Routing
D) Real-time Traffic-based Routing
E) Visit Windows
5. Acme Technologies is a Tier-1 provider selling fixed line Internet and TV services. In order to optimize the shipping of modems and set-top boxes (STBs), they are requesting a single call to the shipping fulfillment system, which combines all devices that need to be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage since they have a large customer base.
Which decomposition pattern fits their requirements?
A) Decompose modem and STB products into one Customer Facing Service (CFS) using M:1 decomposition pattern. Set Scope field on the technical product definition to 'Account'.
B) Decompose modem and STB products into distinct Customer Facing Service (CFS) technical products using 1:1 decomposition pattern. Set Scope field on the modem and STB products to 'Downstream Order Item'.
C) Decompose modem and STB products into distinct Customer Facing Service (CFS) technical products using 1:1 decomposition pattern. Set Scope field on the CFS technical product to 'Downstream Order Item'.
D) Decompose modem and STB products into one Customer Facing Service (CFS) technical product using M:1 decomposition pattern. Set Scope field on the modem and STB products to 'Account'.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C,D,E | Question # 5 Answer: D |



