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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

Question 1

You want to restrict access to a workbasket to certain users. How do you configure this requirement?

A. Add the access group for allowed users to the workbasket record.
B. Add the access role for allowed users to thp workbasket record.
C. Add a privilege to the workbasket record and to the appropriate access role.
D. Add a skill threshold to the workbasket.

Question 2

A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action.
How do you implement a solution?

A. Add logic to the pre-processing data transform to test if values were already initiated.
B. Do nothing. The pre-processing data transform is only called once for each assignment.
C. Make sure that the flow action does not have the highest likelihood since it will always be invoked.
D. Configure the data transform as post-processing instead of pre-processing.

Question 3

A given user interaction takes five seconds. You need to investigate why it is taking so long. Which tool do you use to start the investigation?

A. Performance Analyzer (PAL)
B. Pega Log Analyzer (PLA)
C. Performance Profiler
D. Database Trace

Question 4

You want to improve the user experience for an application for users on mobile devices. Which three configuration options improve the user's ability to select and operate controls? (Choose Three)

A. Configure the display of a Date Time field to use a native control.
B. Place controls in a Fixed layout to avoid screen wrapping.
C. Use standard Pega controls rather than custom controls.
D. Use links instead of a menu for navigation.
E. Size clickable items no smaller than 44 x 44 pixels.

Question 5

Which of the following requirements can be implemented using Next Best Action?

A. Reduce average handle time of each customer interaction to less than two minutes per incident.
B. Provide the customer service representative with a list of potential reasons the customer has called.
C. Identify why response rates for a campaign in a region are lower than the company average.
D. Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

Solutions: