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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Innovation | - Innovation Methods - PX Program Development - Journey Mapping - Service Design Thinking |
| Topic 2: Partnership and Advocacy | - Effective Communication - Patient & Family-Centered Care - Patient Rights and Advocacy - Service Recovery |
| Topic 3: Organizational Culture and Leadership | - Culture Change - Employee Engagement - Leadership Rounding - Strategic Role of Patient Experience |
| Topic 4: Measurement and Analysis | - Translating Data into Action - Statistical Concepts - Survey Methodology - HCAHPS |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which of the following BEST describes four core concepts of patient- and family-centered care?
- A. Safe care, high quality care, optimal experience/satisfaction, and value
- B. Patient experience, population health, cost reduction, and employee engagement
- C. Patient engagement, family support, relationship-based care, and efficiency
- D. Dignity and respect, information sharing, collaboration, and participation
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Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?
- A. Process mapping
- B. Lean
- C. SWOT analysis
- D. Pareto principle
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A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?
- A. Define where the care experience begins and ends.
- B. Determine which patients/families should be shadowed.
- C. Decide who should do the shadowing.
- D. Construct a current care experience flow map.
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Which of the following can ONLY be achieved through qualitative data collection methods?
- A. Determining the healthcare priorities of the community served
- B. Identifying top opportunities for patient experience improvement
- C. Measuring a healthcare organization's performance on patient satisfaction
- D. Understanding why patients feel a certain way about their care experiences
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Which are the MOST utilized data sources for evaluating service?
- A. Compliment data and focus groups
- B. Post-visit phone call feedback
- C. Patient (or family) complaints and patient satisfaction data
- D. Service recovery logs and community advisory committees
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