The Beryl Institute Certified Patient Experience Professional : CPXP

CPXP real exams

Exam Code: CPXP

Exam Name: Certified Patient Experience Professional

Updated: Sep 13, 2026

Q & A: 152 Questions and Answers

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The Beryl Institute CPXP Exam Syllabus Topics:

SectionObjectives
Topic 1: Design and Innovation- Innovation Methods
- PX Program Development
- Journey Mapping
- Service Design Thinking
Topic 2: Partnership and Advocacy- Effective Communication
- Patient & Family-Centered Care
- Patient Rights and Advocacy
- Service Recovery
Topic 3: Organizational Culture and Leadership- Culture Change
- Employee Engagement
- Leadership Rounding
- Strategic Role of Patient Experience
Topic 4: Measurement and Analysis- Translating Data into Action
- Statistical Concepts
- Survey Methodology
- HCAHPS

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question #1

Which of the following BEST describes four core concepts of patient- and family-centered care?

  • A. Safe care, high quality care, optimal experience/satisfaction, and value
  • B. Patient experience, population health, cost reduction, and employee engagement
  • C. Patient engagement, family support, relationship-based care, and efficiency
  • D. Dignity and respect, information sharing, collaboration, and participation
Answer: D

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Question #2

Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

  • A. Process mapping
  • B. Lean
  • C. SWOT analysis
  • D. Pareto principle
Answer: A

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Question #3

A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?

  • A. Define where the care experience begins and ends.
  • B. Determine which patients/families should be shadowed.
  • C. Decide who should do the shadowing.
  • D. Construct a current care experience flow map.
Answer: A

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Question #4

Which of the following can ONLY be achieved through qualitative data collection methods?

  • A. Determining the healthcare priorities of the community served
  • B. Identifying top opportunities for patient experience improvement
  • C. Measuring a healthcare organization's performance on patient satisfaction
  • D. Understanding why patients feel a certain way about their care experiences
Answer: D

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Question #5

Which are the MOST utilized data sources for evaluating service?

  • A. Compliment data and focus groups
  • B. Post-visit phone call feedback
  • C. Patient (or family) complaints and patient satisfaction data
  • D. Service recovery logs and community advisory committees
Answer: C

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