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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Data quality dimensions and improvement - Activation and visualization tools - Reporting, dashboards and interpretation |
| KPI Selection and Alignment | 25% | - Linking KPIs to strategy and objectives - Cascading KPIs across organizational levels - Selection criteria and techniques - Alignment with business goals and initiatives |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
| The World of KPIs | 15% | - Organizational levels and application - Challenges in performance measurement - Concepts, terminology and governance - Value and role of KPIs |
| Understanding and Classifying KPIs | 20% | - Taxonomy and classification frameworks - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - KPI lifecycle and logic - SMART criteria and definition rules |
| KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Documentation form design and components - Standardized templates and libraries |
The KPI Institute Certified KPI Professional Sample Questions:
How often should KPIs be modified?
- A. Once a month
- B. As often as required by strategy / operational changes
- C. Once a year
- D. Once a quarter
Correct Answer: B 🗳️
Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?
- A. Managers satisfied with new recruits 10 weeks into the role (%)
- B. Leadership communication sessions (#)
- C. Employees with performance plans in place (%)
- D. Internal customers satisfied (%)
Correct Answer: C 🗳️
Which of the following statements is a very important KPI selection criterion?
- A. Relevant
- B. Easy to measure
- C. All the answers
- D. Incentivized
Correct Answer: A 🗳️
Which of the following KPIs will influence "Service backlog (#)"?
- A. Productivity
- B. Service lead time (# / time)
- C. Revenue ($)
- D. Service complaints responded to (%)
Correct Answer: B 🗳️
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Which of the statements below represents a stage of the Value Flow Analysis?
- A. Efficiency
- B. Output
- C. All the answers
- D. Effectiveness
Correct Answer: B 🗳️



