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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation & Monitoring | 20% | - Reports & Analytics
|
| Topic 2: Administration & Configuration | 30% | - Campaign & Job Management
|
| Topic 3: Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Topic 4: System Architecture & Installation | 25% | - Installation & Configuration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)
A) Primary Proactive Contact Details
B) Secondary Proactive Contact Details
C) WebLM Server Details
D) Database Server Details
E) Email Server Details
2. In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)
A) StatspumpCtrl
B) rtdataSvr
C) porter
D) ccs
E) agentd
3. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
A) system
B) sysadm
C) reporter
D) auditor
4. What does db_mgr script do?
A) It removes all old and outdated files from the system.
B) It stops and starts the database
C) It rolls up the daily data into monthly statistics.
D) It copies calling lists to *.old.
E) It runs a backup of the database to DVD.
5. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?
A) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
B) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
C) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
D) An Incorrect IP address has been configured for the PG230RM.
E) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: C,E | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |



