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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) Using cms svc menu, pkg_install option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using CMS main menu, System Setup menu, Package management option

2. Which three are settings for Vector Variables? (Choose three)

A) Scope
B) Assignment
C) Action
D) Stop Position
E) Length

3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /net/eri0 and/net/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /etc/hostname. Eri0 and /etc/netmasks

4. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) List trace variables
D) Monitor variables

5. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Messaging skill
B) Converse-on skill
C) Route-to digits
D) Route-to number
E) Collect digits

Solutions: