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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording Advanced
B) Avaya Basic Contact Recording
C) Avaya Enhanced Contact Recording
D) Avaya Contact Recording

2. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored in the Session Manager.
B) It Is anchored In the Media Processing Platform.
C) It Is anchored In the Media Server.
D) It Is anchored In the G450.

3. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Applications Platform
B) Avaya Performance Applications Platform
C) Avaya Breeze™
D) Avaya Experience Portal Platform

4. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Microsoft .NET
B) Open Computing Language (OpenGL)
C) Open Database Connectivity (ODBC)
D) Simple Direct Media Layer

5. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) What is the percentage of customer support Issues that are resolved In one call?
C) What Is the IVR name?
D) Which system support click-to-call from the web?
E) What are the customer support pain points?

Solutions: