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NEW QUESTION # 58
Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is
the first step required to configure Omni Channel?
- A. Assign Users to the Omni Channel Feature License.
- B. Contact Salesforce to have Omni Channel enabled.
- C. Enable Omni Channel in Setup.
- D. Assign Users to Omni Channel permissions.
Answer: C
NEW QUESTION # 59
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who to target for future campaigns?
- A. BI/Analytics
- B. VP Marketing
- C. Marketing Executive
- D. Campaign Manager
Answer: D
NEW QUESTION # 60
Cloud Kicks' (CK) VP of technology wants to start using Salesforce for all the sales team's automation. CK migrated 70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to search and cross-reference records with the original source database. What should a consultant recommend meeting this requirement?
- A. Use the standard External ID field and map this to the source record ID value.
- B. Use a custom field named External ID and map this to the Salesforce record ID value.
- C. Use the standard External ID field and map this to the Salesforce record ID value.
- D. Use a custom External ID field and map this to the source record ID value.
Answer: D
NEW QUESTION # 61
Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
Which Salesforce feature should the consultant recommend to meet these requirements?
- A. Create a custom lookup from Accounts to Contacts.
- B. Use a junction object between Accounts and Contacts.
- C. Use the Contacts to Multiple Accounts feature.
- D. Create a reverse lookup from Contacts to Accounts.
Answer: C
NEW QUESTION # 62
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need?
- A. Configure the use of assets with a lookup to the Opportunity object.
- B. Enable schedules on the Opportunity object.
- C. Configure the use of contracts with a lookup to the Opportunity object.
- D. Enable schedules on the Product object.
Answer: D
NEW QUESTION # 63
Universal Containers is working to expand its residential business in the U.S. Sales reps are being asked to canvas neighborhoods m their areas, leveraging new door-to-door campaign material to secure new customers.
Internal studies have shown the most valuable residential customers typically have a household income range between $50,000 and $70,000.
Which solution should the consultant recommend to help sales reps determine the best neighborhoods to canvas?
- A. Salesforce Maps using the Demographic Context data source to display income ranges for regions within their territories
- B. Salesforce Maps with ESR1 integration to display high density neighborhoods
- C. A Salesforce Maps component plotting non-customers in residential neighborhoods
- D. API integration with Salesforce Maps to plot existing customers on territory maps
Answer: A
NEW QUESTION # 64
Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)
- A. Not enough leads from marketing
- B. Having to create reports manually
- C. Difficulty in finding information
- D. Difficulty in keeping client data current
- E. Tedious data entry process
- F. Lack of motivation
Answer: B,C,D,E
NEW QUESTION # 65
'Cloud Kicks (CK) needs to comply with GDPR requirements. Personal information is limited to only users who need access to a company's:
Account. CK has a private Account model.
How should the consultant provide specific Account access to the renewals and sales operations teams?
- A. Create a role-based sharing rule to share all Accounts with the sales operations and renewals roles.
- B. Build renewals and sales operations Account team member roles and allocate them to the appropriate users,
- C. Change the roles of renewals and sales operations team members in the default Opportunity team.
- D. Create a criteria-based sharing rule to share Accounts with the sales operations and renewals public groups.
Answer: D
NEW QUESTION # 66
Leads created from the "Contact Us" form on the Northern Trail Outfitters' website are not being followed-up on in a timely manner. Management wants to be notified when a lead has NOT been followed-up within 24 hours if being submitted. Which action should be recommended?
- A. Notify using publisher action
- B. Send an email using time-based workflow
- C. Send an email using lead escalation rule
- D. Notify using Chatter on leads
Answer: B
NEW QUESTION # 67
Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account's contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?
- A. Create a lookup object to the contract record
- B. Create a lookup to a custom object for the installed product
- C. Use the standard Opportunity relationship
- D. Use the standard Asset relationship
Answer: D
NEW QUESTION # 68
Northern Trail Outfitters (NTO) wants to expand its use of Salesforce and start tracking orders on accounts. NTO has hired a consultant to complete the project.
Which two considerations should the consultant take into account when implementing sales orders' Choose 2 answers
- A. Contract Number is a required field on the order page layout.
- B. Order line items can be added or removed after an order is activated.
- C. Organization-Wide defaults must be set to Controlled by Parent.
- D. Products have to be manually added to a cloned order.
Answer: B,C
NEW QUESTION # 69
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know wich territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Wich two actions can forecast managers perform? Choose 2 answers
- A. They can share their forecast with any external user.
- B. They can share their summary view with any Salesforce user.
- C. They can share their forecast with any Salesforce user.
- D. They can see all of their territory forecast in a single-page summary view.
Answer: C,D
NEW QUESTION # 70
The shipping department at the Northern Trail Outfitters (NTO) is responsible for sending product samples as part of the sales process. When an opportunity moves to the 'Sampling' stage, NTO an automatic email sent to the shipping department listing the Products on the opportunity. How can this requirement be met using a workflow email?
- A. Create it on the Opportunity using an HTML email template.
- B. Create it on the Opportunity Product using a visualforce email template.
- C. Create it on the Opportunity Product using an HTML email template.
- D. Create it on the Opportunity using a visualforce email template.
Answer: D
NEW QUESTION # 71
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future
campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer
community interacts and how it affects sales. Who would benefit most from the idea that this report helps to
know who to target for future campaigns?
- A. BI/Analytics
- B. VP Marketing
- C. Marketing Executive
- D. Campaign Manager
Answer: D
NEW QUESTION # 72
UC wants to migrate accounts from the legacy system into Salesforce. Client want the unique Account Ids for the account records in the legacy system to be imported into the Salesforce to allow the quality control comparison to be conducted after the migration is completed and facilitate future integration.
What solution the consultants recommend to meet this requirement?
- A. Create a custom unique number field in Salesforce and migrate the legacy account Id in this field.
- B. Create a custom object called external Id and migrate the legacy system account Id data this custom objects.
- C. Ensure the names of Account Records are migrated correctly so the client can conduct proper quality control testing.
- D. Create a custom External Id in Salesforce and migrate the legacy system Account Id into this.
Answer: D
NEW QUESTION # 73
The Marketing Department at Universal Containers is migrating from legacy campaign and email management system to Salesforce and want to ensure that its communication material is migrated as well.
What should a consultant recommend to migrate the Marketing Department's email templates?
- A. Enable Email-to-case and use the Import Wizard
- B. Create an email template change set or use the Lightning Platform
- C. Manually recreate the email and mail merge templates in Salesforce
- D. Enable Email to Salesforce before sending email templates to Salesforce
Answer: D
NEW QUESTION # 74
CORRECT TEXT
What is a tabular report?
Answer:
Explanation:
Tabular
reports are the simplest and fastest way to look at data. Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row. Tabular reports are best for creating lists of records or a list with a single grand total. They can't be used to create groups of data or charts, andcan't be used in dashboards unless rows are limited. Examples include contact mailing lists and activity reports.
NEW QUESTION # 75
Northern Trail Outfitters (NTO) wants to integrate the sales cloud solution with accounting system. What standard objects are likely to be used in the integration?
- A. Account, lead and opportunity
- B. Account, contact and lead
- C. Account, contact and contract
- D. Account, case and lead
Answer: C
NEW QUESTION # 76
Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which two steps should be taken? Choose 2 answers
- A. Check to ensure the products have been added to the price book.
- B. Activate the price book
- C. Check that the products have a standard price in the list price field.
- D. Check that the products have a $0 list price
- E. Activate the products in the price book.
Answer: A,C
NEW QUESTION # 77
Person Accounts can have all of the fields found in business accounts Except:
Answer:
Explanation:
Reports To
Parent Account
View Hierarchy
NEW QUESTION # 78
Universal Containers is following a traditional waterfall project delivery methodology. The analysis phase is
complete with the sign-off of the requirements. What action should a consultant take to minimize changes in
scope during the design and build phases? Choose 2 answers
- A. Map business requirements to the solution design
- B. Update requirements based on feedback from key stakeholders
- C. Obtain customer sign-off on the solution design
- D. Map solution design documents to system test scripts
Answer: A,C
NEW QUESTION # 79
What are two considerations for enabling multiple currencies at Cloud Kicks? (Choose two.)
- A. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.
- B. After enablement, primary currency displays in the parenthesis and the secondary amount displays as usual.
- C. Reports on these objects support multiple currencies: Accounts, Opportunities, Lead, Case, and Opportunity product schedules.
- D. Once enabled, multiple currencies cannot be disabled.
Answer: C,D
NEW QUESTION # 80
Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.
Which solution should a consultant recommend?
- A. Using Tableau CRM, import a data lens with the State and City for all opportunities.
- B. Using Salesforce Maps, configure a Data Layer showing open opportunities.
- C. Create a dashboard that uses a report grouping opportunities by Account.
- D. Enable Location Services and add the Account Address field to the Opportunity page layout.
Answer: D
NEW QUESTION # 81
A Cloud Kicks sales team based in the U.S. wants to grow market share in Australi a. The company has multicurrency enabled and has added the Australian Dollar as an available currency.
How should the consultant allow the sales team to report on Australian deal values in U.S. Dollars (USO)?
- A. Create a formula field to perform a currency calculation.
- B. Enable parenthetical currency conversion.
- C. Set each sales user's default currency to the Australian Dollar.
- D. Use USD for Australian Opportunity currencies.
Answer: B
NEW QUESTION # 82
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