Top ServiceNow CIS-ITSM Courses Online - Updated [Mar-2022]
CIS-ITSM Practice Dumps - Verified By RealVCE Updated 430 Questions
NEW QUESTION 115
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
- A. Merge the duplicate contacts and then merge the duplicate accounts.
- B. Merge the duplicate accounts and then merge the duplicate contacts.
- C. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
- D. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.
Answer: B
NEW QUESTION 116
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.
How does this action meet the requirement?
- A. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.
- B. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.
- C. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects.
- D. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.
Answer: D
NEW QUESTION 117
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?
- A. Use a SingleEmailMessage() with an Apex Trigger.
- B. Use a Workflow Email Alert.
- C. Use an Email Alert with Process Builder.
- D. Use a MassEmailMessage() with an Apex Trigger.
Answer: C
NEW QUESTION 118
Which table is used to store emergency change requests?
- A. Change Request [change_request]
- B. Emergency Change Request [emergency_change_request]
- C. Change [change]
- D. Emergency CR [emergency_cr]
Answer: A
Explanation:
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION 119
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?
- A. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
- B. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
- C. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))
- D. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
Answer: A
NEW QUESTION 120
In Knowledge Management, where can user criteria NOT be used?
- A. Can Read related list on the knowledge base
- B. Can Read field on the knowledge article
- C. Roles field on the knowledge article
- D. Cannot Read held on the knowledge article
- E. Can Contribute related list on the knowledge base
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 121
Which of the following record types would you use in order to set up a new hired employee?
- A. Order Guide
- B. Record Producer
- C. Catalog Item
- D. Content Item
Answer: A
Explanation:
Because setting up a new hired employee involves serveral requests like getting a laptop, installing software, ...etc and Order Guide should be used to combine several requests.
NEW QUESTION 122
Which of the following are valid states for Normal Change requests? (Choose all that apply.)
- A. Implement
- B. Approved
- C. Authorize
- D. Scheduled
- E. Risk Assessment
Answer: A,C,D
NEW QUESTION 123
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Reference
- B. Single Line of Text
- C. Select Box
- D. Break
Answer: B
Explanation:
Explanation
NEW QUESTION 124
Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)
- A. Show shopping cart
- B. Shopping cart label
- C. Omit price in cart
- D. No cart
- E. No subtotal
Answer: C,D
NEW QUESTION 125
What can you do to show the "No cart" option in catalog item form?
- A. Open the catalog item using the "Admin View".
- B. Check the "Use cart layout" check box.
- C. Uncheck the "Use cart layout" checkbox.
- D. Select "Other" from the "Cart Layout" drop down list.
Answer: C
NEW QUESTION 126
What is the purpose of the "Send to event creator" check box in the notification form?
- A. It sends a notification to the author of the event every time the event is triggered.
- B. It allows an email to be sent to the user who triggered an event which caused a notification.
- C. It allows certain users to subscribe to these notifications.
- D. To sends a monthly report to the author of an event with all the times an event was triggered during the month.
Answer: B
Explanation:
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.
NEW QUESTION 127
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
- A. Prompt the user to enter another record to resolve the lookup relationship.
- B. Do NOT allow deletion of a lookup record that is part of a lookup relationship.
- C. Notify the record owner.
- D. Delete the related record also.
- E. Clear the value of the lookup field.
Answer: B,D,E
NEW QUESTION 128
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
- B. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
- C. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
- D. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
Answer: A
NEW QUESTION 129
Technical configuration items extend the Base Configuration Item table.
- A. False
- B. True
Answer: A
Explanation:
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.
NEW QUESTION 130
A company has many different unit test methods that create Account records as part of their data setup. A new required field was added to the Account and now all of the unit tests fail.
What is the optimal way for a developer to fix the issue?
- A. Add a before insert trigger on Account to set the value of the required field.
- B. Create a TestDataFactory class that serves as the single place to create Accounts for unit tests and set the required field there.
- C. Change the required field to be a validation rule that excludes the System Administrator profile.
- D. Add the required field to the data setup for all of the unit tests.
Answer: B
NEW QUESTION 131
A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?
- A. A before update trigger that creates the Engineering Review record and inserts it.
- B. An after update trigger that creates the Engineering Review record and inserts it.
- C. An after upsert trigger that creates the Engineering Review record and inserts it.
- D. A before upsert trigger that creates the Engineering Review record and inserts it.
Answer: B
NEW QUESTION 132
Which of the following user feedback actions are stored in kb_feedback table? (Choose all that apply.)
- A. Star Rating
- B. Helpful (Yes/No)
- C. Comments
- D. Views
- E. Flags
Answer: A,B,C,E
NEW QUESTION 133
A user with role catalog_admin can manage user criteria.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.
NEW QUESTION 134
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?
- A. The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.
- B. The auto-closure feature will be disabled.
- C. The auto-closure feature will run based on the updated date.
- D. The auto-closure feature will run based on the resolution date.
Answer: C
NEW QUESTION 135
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. False
- B. True
Answer: A
Explanation:
No such validation is done in the OOTB implementation.
NEW QUESTION 136
Change tasks can manually be added in the following states. (Choose three.)
- A. Implement
- B. Canceled
- C. Closed
- D. Authorize
- E. Assess
Answer: A,D,E
NEW QUESTION 137
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the logic in the script include "Accept Problem Risk".
- B. Modify the logic in the UI Action "Accept Risk".
- C. Modify the state mapping records in the Problem State Mapping table.
- D. Change the value of problem property "problem.acceptrisk.move_to_closed".
Answer: D
NEW QUESTION 138
When does the Actual End Date get auto-populated in the change request form?
- A. When state changes to Review.
- B. When state changes to Closed.
- C. Actual End Date is never auto-populated. It should be set manually.
- D. When state changes to Implement.
Answer: A
NEW QUESTION 139
......
New (2022) ServiceNow CIS-ITSM Exam Dumps: https://www.realvce.com/CIS-ITSM_free-dumps.html
Updated CIS-ITSM Exam Dumps - PDF Questions and Testing Engine: https://drive.google.com/open?id=1_P__ONXGhLvvx2kCc7EYPlHUxBHa-HdF