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NEW QUESTION 43
Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
- A. Checkout Feature
- B. GPS tracking Feature
- C. Activity Feedback Feature
- D. Workflow Steps Feature
- E. Check in Feature
Answer: E
NEW QUESTION 44
Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
- A. iOS
- B. Windows desktop
- C. Android
- D. Blackberry
- E. Windows phone
Answer: A,C,E
NEW QUESTION 45
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
- A. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
- B. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
- C. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
- D. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
- E. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
Answer: B
NEW QUESTION 46
Which answers are correct in regards to work shifts? Choose Three correct answers.
- A. Only internal employees can have work shifts
- B. I can define a work shift pattern for a group of people
- C. Each technician can have only one work me pattern
- D. Work shifts are defined at the company level and apply to all technicians Atfi CI.
- E. Work shifts are visible in the workforce management planning board
Answer: B,C,E
NEW QUESTION 47
On which mobile phones can you install the FSM App? Choose Three correct answers.
- A. Windows Phone
- B. Samsung Galaxy S9
- C. Blackberry
- D. Apple 'Phone X
Answer: A,B,D
NEW QUESTION 48
Which Checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
- A. iSignature
- B. File Library
- C. Picker
- D. Formula
- E. Status
Answer: A,C,E
NEW QUESTION 49
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
- A. Missing skills
- B. Booked assignments
- C. Work time pattern
- D. Availability status
Answer: A,D
NEW QUESTION 50
You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
- A. Password policy
- B. Business Rules
- C. Screen Configurations
- D. User Groups
Answer: B,C
NEW QUESTION 51
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
- A. Closed
- B. In planning
- C. In dispatching
- D. In execution
Answer: D
NEW QUESTION 52
What can you do with a checklist? Choose Two correct answers.
- A. Transfer information from the technicians to ERP
- B. Approve efforts
- C. Transfer information to the technicians
Answer: A,C
NEW QUESTION 53
Where in the mobile app can a user add pictures'). Choose Two correct answers.
- A. On a service call
- B. On a business partner
- C. In an expense
- D. With a checklist
Answer: C,D
NEW QUESTION 54
SAP FSM uses full-text search / elastic search in its web applications views and filters. Determine whether this statement is True or False.
- A. False
- B. True
Answer: A
NEW QUESTION 55
How do I resolve ERP synchronization errors? Choose Three correct answers.
- A. After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
- B. After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
- C. Go to the Administration app and resolve the issues there.
- D. First identify the problem and whether you need to correct something in the ERP.
- E. In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
Answer: A,B,D
NEW QUESTION 56
Which object can you approve using the time and Material journal? Choose Three correct answers.
- A. Expenses
- B. Quotation
- C. Mileage
- D. Work time
- E. Efforts
Answer: A,C,E
NEW QUESTION 57
What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
- A. Crowd workers can reschedule assignments within a set time frame
- B. Crowd workers can accept or reject assignments within a set time frame
- C. Intelligent scheduling to determine the best qualified technician
- D. Configurable onboarding platform to invite partners
- E. Automatic determination of activity effort and materials consumed
Answer: B,C,D
NEW QUESTION 58
Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.
- A. SAP Field Service Management Account Service
- B. SAP Field Service Management Company
- C. SAP Field Service Management Crowd Service
- D. SAP Field Service Management Customer Self-Service
Answer: C
NEW QUESTION 59
As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.
- A. Activity
- B. Purchase order
- C. Service call
- D. Business partner
- E. Equipment
Answer: A,C,E
NEW QUESTION 60
Where do I find complete documentation about SAP FSM? Choose the correct answer.
- A. docs.coresystems.net
- B. documents.coresystems.net
- C. helpfiles.coresystems.net
- D. documentation.coresystems.net
Answer: A
NEW QUESTION 61
What is a DTO? Choose the correct answer.
- A. A data transfer object in the Core systems cloud
- B. An upload tool to send data from Excel to the cloud
- C. A date/time object
Answer: A
NEW QUESTION 62
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
- A. With this feature the dispatcher will see in the planning board in which step the technician currently is
- B. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
- C. This feature does not help with automatic time recording
Answer: A,C
NEW QUESTION 63
What are possibilities of customizing the field service app? Choose Three correct answers.
- A. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
- B. I can develop online reports for the mobile app
- C. I can develop new offline menus for the app
- D. I can display the company's logo in the !Pad app
- E. I can display / undisplay menus and buttons via permission system.
Answer: A,B,D
NEW QUESTION 64
Technicians on mobile can. Choose Three correct answers.
- A. Decide if their device is geo located or not
- B. Mark a job as 'technically complete
- C. add Skills to an Activity
- D. Checkout a service assignment
Answer: A,B,D
NEW QUESTION 65
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