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SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 15
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Item overdue
- B. Business Partner not created
- C. Equipment broken
- D. Moment-Set is not created / configured
Answer: D
NEW QUESTION 16
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Activity
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 17
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Item and assign it
- B. Setup Business rule
- C. Create Moment set
- D. Create and assign QR code
- E. Create Moment
Answer: C,D,E
NEW QUESTION 18
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Ready to Plan
- C. Technically complete
- D. Finished
- E. Cancelled
Answer: B,C,E
NEW QUESTION 19
What object corresponds to the service call in ERP? Choose the correct answer.
- A. Service Contract
- B. Service Order
- C. Sales Order
- D. Quotation
Answer: B
NEW QUESTION 20
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Label
- B. Revision
- C. Version
- D. Category
Answer: D
NEW QUESTION 21
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Activity
- B. Mileage
- C. Worktime
- D. Expense
Answer: B,D
NEW QUESTION 22
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define value mapping for product types
- B. Setup IFlows in CPI
Answer: A,B
NEW QUESTION 23
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Hardware redundancy control
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Outage Protection
Answer: B,C
NEW QUESTION 24
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
- B. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- D. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
Answer: B
NEW QUESTION 25
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must approve the assignment
- B. The Dispatcher must release the assignment
- C. The technician must release the assignment
- D. The technician must approve the assignment
Answer: B
NEW QUESTION 26
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Checkout Report
- B. Service Call
- C. Smartform
- D. Business Partner
Answer: A,C
NEW QUESTION 27
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the service call
- B. Click on navigation icon within the Activity
- C. Click on navigation icon within the HomePage
- D. Click on navigation icon within the Equipment
Answer: B
NEW QUESTION 28
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Assign parts to the incident
- B. Monitor the Execution Stage
- C. Record the incident via the website
- D. Record the Progress of the Incident
- E. Scan a QR Code
Answer: B,C,E
NEW QUESTION 29
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Crowd workers can accept or reject assignments within a set timeframe.
- B. Automatic determination of activity efforts and material consumed.
- C. Intelligent scheduling to determine the best qualified technician
- D. Configurable onboarding platform to invite partners
- E. Crowd workers can reschedule assignments with in a set time frame.
Answer: A,C,D
NEW QUESTION 30
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Mobile Field service execution
- C. Parts Logistics
- D. Workforce management
Answer: A,B
NEW QUESTION 31
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Sample Chart
- B. Visualization Type
- C. Chart Type
- D. Chart Category
- E. Chart Title
Answer: A,C,E
NEW QUESTION 32
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 33
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity has to be assigned to the technician
- B. The activity needs to be in status finished
- C. The service call needs to be assigned
- D. The dispatcher needs to release the assignment
Answer: A,D
NEW QUESTION 34
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a business rule
- C. Use a UDF
Answer: A
NEW QUESTION 35
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Mobile app
- B. In the SAP Field Service management Crowd Service Marketplace
- C. In the SAP Field Service Management Web App
- D. In the SAP Field Service management Self-Service Portal
Answer: C
NEW QUESTION 36
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Column
- B. Scatter
- C. Line
- D. Area
- E. Pie
Answer: A,C,E
NEW QUESTION 37
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Accepted
- B. Work
- C. Travel
- D. Open
Answer: D
NEW QUESTION 38
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