[Feb-2022] The Best Pega Decisioning Consultant Study Guide for the PEGAPCDC85V1 Exam
PEGAPCDC85V1 certification guide Q&A from Training Expert RealVCE
NEW QUESTION 16
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add a decision table to a decision strategy and pass the credit score as the parameter.
- B. Add three contact policies that correspond to the three risk segments.
- C. Add a decision table to a decision strategy and reference it in the scorecard component.
- D. Add the risk segmentation rules in the Results tab of the scorecard rule.
Answer: B
NEW QUESTION 17
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Offers ranking
- C. Dispute handling strategy
- D. Call intent detection
Answer: C
NEW QUESTION 18
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hubtm on its website to promote new offers to each customer.
Place the events in the sequential order.
Answer:
Explanation:
NEW QUESTION 19
To which types of decisions can Pega Customer Decision Hubtm be applied?
- A. Determining why response rates for a campaign in one region are below average
- B. Determining how to retain a customer
- C. Determining how to optimize the product portfolio to increase market share
- D. Determining the cause of a customer's problem
Answer: A
NEW QUESTION 20
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Always
- B. Set the action availability to Never
- C. Set the action availability to Template
- D. Set the action availability to Within a defined time period
Answer: D
NEW QUESTION 21
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Customer contact limits
- B. Suitability rules
- C. Suppression policies
- D. Volume constraints
Answer: B
NEW QUESTION 22
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suitability
- B. Suppression rules
- C. Eligibility
- D. Applicability
Answer: A
NEW QUESTION 23
MyCo, a mobile company, uses Pega Customer Decision Hubtm to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Create a prioritization decision strategy at the Group-level.
- B. Ensure that the propensity is enabled in Arbitration tab.
- C. Create an adaptive model rule at the Issue-level.
- D. Enable an action value in the prioritization formula.
Answer: D
NEW QUESTION 24
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hubtm.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Very Poor
- B. Fair
- C. Poor
- D. Good
Answer: A
NEW QUESTION 25
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Audience
- B. Customer segment
- C. Applicability rules
- D. Prioritization formula
Answer: A
NEW QUESTION 26
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have rejected the offer.
- B. Similar customers have ignored the offer.
- C. Similar customers have shown interest in the offer.
- D. Similar customers have purchased other offers.
Answer: D
NEW QUESTION 27
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
Answer:
Explanation:
NEW QUESTION 28
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Suppression policy
- B. Customer contact limits
- C. Applicability rules
- D. Volume constraints
Answer: C
NEW QUESTION 29
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer eligibility
- B. Customer contact policy
- C. Predicted customer behavior
- D. Offer relevancy
Answer: A
NEW QUESTION 30
To access a property from an unconnected component, you use the____________.
- A. component-dot-property construct
- B. dot-property value directly
- C. property value
- D. customer-dot-property construct
Answer: A
NEW QUESTION 31
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
Answer:
Explanation:
NEW QUESTION 32
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
- A. Propensity
- B. Context weighting
- C. Business weighting
- D. Action value
Answer: B
NEW QUESTION 33
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers. The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
Answer:
Explanation:
NEW QUESTION 34
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Answer:
Explanation:
NEW QUESTION 35
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 75 SMSes and 25 emails
- B. 0
- C. 75 emails 25 SMSes
- D. 1
Answer: A
NEW QUESTION 36
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