[2024] Pass Key features of Experience-Cloud-Consultant Course with Updated 187 Questions
Experience-Cloud-Consultant Sample Practice Exam Questions 2024 Updated Verified
NEW QUESTION # 33
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Experience Tracker
- B. Einstein Customer
- C. Customer Insights
- D. Community View
Answer: A
Explanation:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.
NEW QUESTION # 34
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- B. The Community manager for Europe does not have System Administrator privileges.
- C. The Experience Cloud site for Europe has more than a million users.
- D. The preconfigured Insights reports need to be modified to meet GDPR requirements.
Answer: D
Explanation:
The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allows you to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.
NEW QUESTION # 35
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers
- A. Creation of a guest role
- B. Creation of a guest user record
- C. Creation of sharing mechanisms that are available only to guest users
- D. Creation of moderation criteria that are applied only to guest users
- E. Creation of a guest profile
Answer: B,C,E
NEW QUESTION # 36
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?
- A. Sharing Rules
- B. CSS Overrides
- C. Audience Targeting
- D. Permission Sets
Answer: C
NEW QUESTION # 37
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?
- A. External Apps license does NOT download documents out-of-the-box.
- B. External Apps license does NOT allow access to custom objects.
- C. External Apps license does NOT allow access to cases.
- D. External Apps license does NOT allow self-registration.
Answer: B
Explanation:
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.
NEW QUESTION # 38
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. Accounts used in an External Account Hierarchy cannot be merged with another account.
- B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
- C. The user trying to merge the accounts does not have the System Administrator profile.
- D. Accounts with active Experience Cloud users cannot be merged with another account. Pencil & Paper
Answer: A
NEW QUESTION # 39
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
- B. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- C. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- D. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
Answer: A
Explanation:
To allow UC's customers to log in to CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate with one system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 40
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app Whet should NTO consider when building the MR help desk app?
- A. The HR help desk app can centralize knowledge and self service in to one experience site.
- B. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
- C. MR user profile is only available in Employee Cloud with Employee permission set license.
- D. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
Answer: B
NEW QUESTION # 41
DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?
- A. Channel Account
- B. Partner Community
- C. Customer Community
- D. Customer Community Plus
Answer: B
NEW QUESTION # 42
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, audience targeting and a custom Navigation menu component.
- B. Create branding sets, audience targeting, and navigation menu targeting.
- C. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- D. Create a separate community for each partner with audience targeting.
Answer: B
Explanation:
To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to your Experience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items to different users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu for each partner.
NEW QUESTION # 43
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. )
1) Edit theuser record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - B. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign thecorrect role/profile.
5) Save. - C. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save.
Answer: B
NEW QUESTION # 44
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- B. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is
- C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- D. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
Answer: B
NEW QUESTION # 45
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. ExperienceBundle
- B. Lightning Builder
- C. Experience Cloud Script Master
- D. Site Builder
Answer: D
Explanation:
To update brand colors across all of its sites, UMS should use the Site Builder tool. Site Builder is a tool that allows you to edit the look and feel of your Experience Cloud sites using a drag-and-drop interface. You can change the theme, layout, components, and branding of your sites without coding. Site Builder also supports Lightning templates, which are responsive and modern templates for Experience Cloud sites.
NEW QUESTION # 46
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose 2 answers
- A. Enable "Lead Sharing" in Digital Experience settings.
- B. Create a separate channel for partners in PRM Workspaces.
- C. Create Lead Record Types for Lead Distribution.
- D. Create Page Layouts for Lead Distribution.
Answer: C,D
NEW QUESTION # 47
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Customer Insights
- B. Experience Tracker
- C. Einstein Customer
- D. Community View
Answer: A
NEW QUESTION # 48
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Customer Service
- B. Customer Account Portal
- C. Help Center C
- D. Partner Central
Answer: D
NEW QUESTION # 49
Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers
- A. Manage Setup
- B. Access Sharing Sets
- C. Access Experience Management
- D. Manage Experiences
Answer: C,D
NEW QUESTION # 50
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
- A. Add the Embedded Service component to Builder pages.
- B. Configure the Embedded Service connector.
- C. Create an Embedded Service quick action.
- D. Create a custom component using the Embedded Service API.
Answer: A
NEW QUESTION # 51
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
- A. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- B. Create a criteria-based sharing rule with a Partner Community role.
- C. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- D. Create an owner-based sharing rule with a Customer Community User.
Answer: B,C
NEW QUESTION # 52
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
- A. Create a permission Set
- B. Select a permission pot for a given experience
- C. Select the profile for a given experience
- D. Edit the applicable user profile
Answer: B,C
Explanation:
Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. A permission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.
NEW QUESTION # 53
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
- A. Sharing Set
- B. Case co-ownership using Super User access
- C. Sharing Map and custom permission set
- D. OWD and Apex Sharing
Answer: A
NEW QUESTION # 54
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Salesforce Certified Experience Cloud Consultant certification exam is designed for professionals who are skilled in configuring, managing, and implementing the Salesforce Experience Cloud. Salesforce Certified Experience Cloud Consultant certification exam is suitable for individuals who have experience in designing and building digital experiences and those who have a good understanding of Salesforce's cloud-based principles. Salesforce Certified Experience Cloud Consultant certification exam covers topics such as designing and managing Lightning pages, building communities, configuring audience targeting and personalization, and implementing search solutions.
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