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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles & Skills | 19% | - Applying systems thinking and platform knowledge - Collaborating with development, UX, and business teams - Identifying technical and business capabilities - Aligning design with Salesforce ecosystem capabilities - Guiding solution delivery and iteration |
| Topic 2: Intangible Deliverables | 26% | - Facilitation and cross-discipline collaboration - Vision communication and storytelling - Building strategic alignment and consensus - Influencing decision-making and advocacy - Relationship and stakeholder management |
| Topic 3: Value Design | 32% | - Ethics, values, and user-centric principles - Co-creation and stakeholder engagement methods - Problem framing and challenge statements - Feasibility, desirability, and viability assessment - Strategic rationale and future implications |
| Topic 4: Tools and Artifacts | 23% | - Roadmapping and solution visualization - Journey mapping and system modeling - Discovery and research techniques - Opportunity framing and prioritization frameworks - Design documentation and alignment tools |
Salesforce Certified Strategy Designer Sample Questions:
1. Which of these standard organizational roles can be considered to know users/customers, and should therefore be brought in to the braisntorming sessions of the idea generation phase?
A) All of them
B) Customer Support Reps
C) Salespeople
D) None of them
2. Can SF Service offer multi channel support: chat, phone, mail, etc... ?
A) Yes
B) No
3. Is there an App for field Service lightning?
A) Yes
B) No, its an extension of the Service App
C) No, its an extension of the Service Console App
4. Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: Ensuring that the team is working for a goal that is meaningful and will bring valuable benefits to the organization?
A) Challenge Framing
B) Craft of Key insights
C) Idea Generation
D) Project Research
5. Should ethic standards be baked into the process of developing tools and solutions instead of it being at the end process as a sort of moral checklist?
A) Yes
B) No
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
Abner 
Carr 
Sheila 
Aldrich 
Bill 
Ron 
Hazel 
Howar 
Charlotte 
Nicola 
Jacob 
Mona 
Ingemar 
Fitch 
Kyle 
Ward 
Beulah 
Bernie 
Judy 
Novia 
