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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles & Skills | 19% | - Applying systems thinking and platform knowledge - Collaborating with development, UX, and business teams - Identifying technical and business capabilities - Aligning design with Salesforce ecosystem capabilities - Guiding solution delivery and iteration |
| Topic 2: Value Design | 32% | - Ethics, values, and user-centric principles - Co-creation and stakeholder engagement methods - Problem framing and challenge statements - Feasibility, desirability, and viability assessment - Strategic rationale and future implications |
| Topic 3: Tools and Artifacts | 23% | - Roadmapping and solution visualization - Journey mapping and system modeling - Discovery and research techniques - Opportunity framing and prioritization frameworks - Design documentation and alignment tools |
| Topic 4: Intangible Deliverables | 26% | - Facilitation and cross-discipline collaboration - Vision communication and storytelling - Building strategic alignment and consensus - Influencing decision-making and advocacy - Relationship and stakeholder management |
Salesforce Certified Strategy Designer Sample Questions:
Which of these standard organizational roles can be considered to know users/customers, and should therefore be brought in to the braisntorming sessions of the idea generation phase?
- A. All of them
- B. Customer Support Reps
- C. Salespeople
- D. None of them
Correct Answer: A 🗳️
Can SF Service offer multi channel support: chat, phone, mail, etc... ?
- A. Yes
- B. No
Correct Answer: A 🗳️
Is there an App for field Service lightning?
- A. Yes
- B. No, its an extension of the Service App
- C. No, its an extension of the Service Console App
Correct Answer: A 🗳️
Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: Ensuring that the team is working for a goal that is meaningful and will bring valuable benefits to the organization?
- A. Challenge Framing
- B. Craft of Key insights
- C. Idea Generation
- D. Project Research
Correct Answer: A 🗳️
Should ethic standards be baked into the process of developing tools and solutions instead of it being at the end process as a sort of moral checklist?
- A. Yes
- B. No
Correct Answer: A 🗳️
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