Microsoft MB7-846 : NAV 2009 Relationship Management

MB7-846 real exams

Exam Code: MB7-846

Exam Name: NAV 2009 Relationship Management

Updated: Jul 22, 2026

Q & A: 50 Questions and Answers

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Microsoft MB7-846 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage contacts and interactions- Contact management
  • 1. Create and maintain contact cards
    • 2. Segment contacts
      - Interaction logging
      • 1. Track interaction history
        • 2. Record interactions manually and automatically
          Topic 2: Marketing and campaign management- Analyze campaign results
          • 1. Evaluate campaign response rates
            • 2. Track campaign profitability
              - Campaign setup and execution
              • 1. Create marketing campaigns
                • 2. Assign campaign segments
                  Topic 3: Set up and configure Relationship Management- Configure salespeople and purchasers
                  • 1. Assign responsibilities and teams
                    • 2. Define salespeople codes and profiles
                      - Configure marketing setup
                      • 1. Configure interaction templates
                        • 2. Set up marketing setup parameters
                          Topic 4: Sales and opportunity management- Customer relationship tracking
                          • 1. Maintain customer communication history
                            • 2. Monitor sales performance
                              - Manage sales opportunities
                              • 1. Create and track opportunities
                                • 2. Assign opportunity stages

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