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Microsoft MB3-465 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Setup & Configuration | 25% | - Security and user access - System requirements and installation - Company setup and global parameters |
| Topic 2: Preventive Maintenance | 15% | - Tracking completion history - Setting up maintenance schedules - Generating recurring work orders |
| Topic 3: Contract Administration | 20% | - Billing rules and coverage - Contract renewals and terminations - Service contract creation and management |
| Topic 4: Service Call Management | 25% | - Creating and updating service calls - Scheduling and resource assignment - Work order lifecycle |
| Topic 5: Depot & Returns Management | 15% | - Depot repair process - Inventory integration for service - Return merchandise authorization (RMA) |
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