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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Contractual Services?

A) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
B) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
C) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
D) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.

2. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) R10 Consumer Support
B) 8W Value Services
C) MN Consumer Support
D) P6 Consumer Support

3. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners start accumulating rebates with their first services sale.
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware

4. Which statement is true about HP Services for Business Customers?

A) Defective Media Retention service is available only for printers.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Post warranty service is ideal for customers that plan long periods of time between product replacements.
D) Travel and Accidental Damage Protection cannot be sold together.

5. Which type of service offerings are covered by HP Custom Integration services?

A) Warranty Extensions
B) BIOS configuration
C) Per Incident
D) Maintenance Kit Replacement

Solutions: