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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. Which HP product supports a RAID 5 configuration?
A) notebook
B) mobile workstation
C) desktop workstation
D) slimline desktop
2. Which element should be included in a report to HP?
A) an explanation of the problem in high-level technical detail
B) the reasons for the delayed start of onsite service
C) a copy of the error log from the system BIOS
D) the cause of the error and the parts replaced
3. When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?
A) Replace the defective processor.
B) Set the CMOS microcode settings to the default.
C) Check the HP website for latest BIOS or microcode update.
D) Check the CPU driver for the latest version.
4. DRAG DROP
Match each label with the correct port. NOTICE: Scroll down to see all available items.
5. You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruction?
A) Maintenance and Service Guide
B) Service Media Library (SML)
C) Onsite Agent's Reference Set (OARS)
D) Support Media subscription
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: Only visible for members | Question # 5 Answer: B |



