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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A) SAML (Security Assertion Markup Language)
B) HTTP (Hypertext Transfer Protocol)
C) SIP (Session Initiation Protocol)
D) RTP (Real-time Transport Protocol)

2. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A) Check the IVR prompts.
B) Check the connectivity and status of the authentication/AAA server.
C) Reinstall the UAP software on all agent computers.
D) Restart the CTI server.

3. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The ability to make outbound calls.
B) The support for a specific language.
C) The color scheme of the agent desktop.
D) The integration with a multitude of existing backend systems (CRM, ERP, etc.).

4. When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?

A) The database server.
B) The application server running the UAP.
C) The network routers and switches for QoS (Quality of Service) settings.
D) The agent's IP phone.

5. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?

A) Call Transfer
B) Omni-channel Continuity
C) Voicemail
D) IVR Self-Service

Solutions: