Salesforce Certified-Business-Analyst : Salesforce Certified Business Analyst Exam

Certified-Business-Analyst real exams

Exam Code: Certified-Business-Analyst

Exam Name: Salesforce Certified Business Analyst Exam

Updated: Jul 20, 2026

Q & A: 315 Questions and Answers

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.
Topic 2
  • Development Support and User Acceptance: Its focal points support and validate project delivery and user acceptance testing (UAT).
Topic 3
  • Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-business-analyst---BA-201

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