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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Document business requirements and user stories - Conduct stakeholder interviews and workshops |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Conduct effective meetings and presentations - Manage stakeholder expectations and priorities |
| Requirements Management | 23% | - Prioritize requirements based on business value - Manage requirements traceability - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders |
| User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Write clear and actionable user stories |
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders - Map current and future business processes |
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?
- A. Create a stakeholder wheel.
- B. Survey the business units.
- C. Prepare a RACI matrix.
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?
- A. Able to view the sales team's reports
- B. Able to click the Run button on sales reports
- C. Able to monitor the sales team's performance
Correct Answer: C 🗳️
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
- A. Update the gap analysis document and scope statement specification.
- B. Update the change management document and user acceptance testing plans.
- C. Update the change request log and draft a new user story.
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
- A. User stories
- B. RACI chart
- C. Stakeholder analysis
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
- A. Compares processes against CK's closest competitors
- B. Proves processes are out of date and require a new solution
- C. Shows tangible impact from changes to processes
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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