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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Topic 2: Leadership and Accountability | - Organizational leadership commitment to patient experience
|
| Topic 3: Human Experience Principles | - Foundations of human experience in healthcare
|
| Topic 4: Strategy and Design | - Experience strategy development
|
| Topic 5: Patient, Family, and Community Engagement | - Engagement strategies
|
| Topic 6: Culture and Engagement | - Building a patient-centered culture
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
When engaged in organizational transformation, which of the following is directly proportional to the probability of success?
- A. Cross functional accountability experienced in the organization
- B. Competency and knowledge of management and the front-line staff
- C. Degree to which adequate preparation and planning occurred at the onset
- D. Senior executive ' s commitment and level of personal involvement
Correct Answer: D 🗳️
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Which of the following BEST leads to higher levels of treatment adherence?
- A. Scheduling timely follow-up appointments
- B. Spending time addressing patients ' concerns and discussing management of their health conditions
- C. Providing written information specific to patients ' health conditions and allowing time for questions
- D. Coordinating discharge planning with all team members
Correct Answer: B 🗳️
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Which response is BEST to provide to a family member requesting to be present during a resuscitation?
- A. "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."
- B. "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
- C. "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
- D. "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
Correct Answer: D 🗳️
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What is the meaning of "validity" in the context of a patient experience survey?
- A. The degree to which a survey applied to the same object yields the same results each time
- B. The degree to which an individual responding to a survey understands how the survey results will be used
- C. The degree to which the results of a Likert scale survey correspond to equal quantitative intervals
- D. The degree to which the measurement made by a survey corresponds to a true value
Correct Answer: D 🗳️
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Which leadership action MOST supports a sustainable culture of patient experience improvement?
- A. Setting clear expectations, conducting regular leadership rounding, and acting on feedback with visible accountability
- B. Delegating all patient experience work solely to the patient relations department
- C. Waiting to address recurring concerns during the annual strategic planning cycle only
- D. Reviewing patient experience scores privately at the executive level only
Correct Answer: A 🗳️
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