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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.
A) Maintain Next Ticket configuration
B) Create and schedule social media import run
C) Set up service level determination for social media channel
D) Select the channel type
E) Set up access to social media account
2. Which channel types are supported in SAP Cloud for Customer? ]
A) Consumer-to-consumer
B) Business-to-business
C) Business-to-consumer
D) Employee support
E) Business-to-customer
3. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.
A) Special stock
B) Locked stock
C) Consignment stock
D) Plant stock
4. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Business to consumer
B) Consumer to business
C) Business to business
D) Employee support
E) Consumer to consumer
5. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Scorecards
B) Dashboards
C) KP|S
D) Key figures
E) Data sources
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: B,C,D | Question # 3 Answer: C,D | Question # 4 Answer: A,C,D | Question # 5 Answer: B,C,E |
Geraldine 
Bishop 
Berton 
Susanna 
Venus 
Leo 
Teresa 
Laurel 
Rupert 
Archer 
Hogan 
Megan 
Letitia 
Victor 
Dean 
Victor 
Candice 
