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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?

A) Select iCIoud Drive from the Applications folder.
B) Log into iCloud.com and click Settings to view supports applications.
C) Select iCIoud Drive from the Finder sidebar and click the Applications folder.
D) Click iCIoud in System Preferences and then click on iCloud Drive Options

2. Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

A) Help Joseph erase the hard disk and reinstall OS X and forgotten.
B) Ask Joseph to startup from OS X Recovery and choose
C) Have Joseph startup from OS X Recovery and open the Firmware Password utility
D) Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

3. How do you change permissions of a specific folder?

A) In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
B) In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
C) Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
D) Control-click the folder and then click Change Permissions.

4. Mary is really busy and must focus on a weekly reports. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?

A) Click "Close" and wart for another reminder.
B) Click "Don't Ask Me Again" so the download apps reminder goes away.
C) Click "Download apps in Sleep Mode."
D) Click "Later," and choose a convenient time to update the apps.

5. Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?

A) Local Snapshots
B) The Time Machine folder in /System/Library/
C) The encrypted Time Machine backup
D) FileVault

Solutions: